Q. What about damage? Returns? Adjustments?
A. Please inspect all shipments upon arrival, report any losses or
damages to us via Email at email@example.com. Be sure to save the damaged cartons until any claim is settled. If you need to return an item, contact us for information.
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FAQ - The Paintings
Q. How long does it take to create a painting?
A. Over three months for the larger paintings. Susan creates 5-6 paintings per year.
Q. What if she makes a mistake?
A. Susan often makes mistakes; she must do the painting again. However, she works slowly, using a method that minimizes mistakes. First she does the lettering, possibly several times (most prone to mistakes). Next, she completes the central bouquet or figure. Finally, she completes the border art. Her original paintings are pristine; you won't find white-out or any other alterations on the originals.
Q. Can I commission Susan to create a painting?
A. You can send her suggestions, but be aware that there are many texts already in line. She would like to accommodate you but she can only create 5-6 paintings per year.
Q. Are the original paintings for sale?
A. Yes. The prices of the small paintings begin at $5,000.
Q. How does she choose the texts?
A. Susan's background in art history, literature, and philosophy provides lots of ideas. She has an extensive personal library, and also conducts special research projects at the University of Virginia in Charlottesville.
Q. How does she choose the illustration?
A. The illustration is closely tied to the text, either because it is mentioned in the text or conforms to the time period of the text.
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FAQ - The Prints
Q. How are the prints produced?
A. Prints are offset lithographs, a photomechanical reproduction of the original work. By using filters over a camera lens, particular colors are separated. The results are several halftone negatives corresponding to various colors. Each halftone is transferred to a plate. The plates are put on a printing press with a rubber-blanketed roller. Susan has used the same printer, B&B Printing of Bedford, VA, for over 20 years.
Q. Do the prints come in different sizes?
A. Generally no, the prints are the same size as the original painting. In limited cases, paintings originally produced as stationery may be available as both cards and prints.
Q. Will the prints fade in the sun?
A. Not much, since the prints are produced using the most modern printing techniques on acid-free paper. However, the prints should not be placed in direct sun.
Q. What's a limited-edition print? What happens when it runs out?
A. Limited-edition prints are signed and numbered by the artist. When the entire edition is sold, the print is no longer available in that format.
Q. Why are some prints signed & numbered limited editions, others signed, and still others unsigned?
A. Prints in a certain series, such as The Language of Flowers Collection, are generally limited. Very popular designs, such as "Love is Patient" or "Ecclesiastes 3:1-8" are signed but not numbered. Several years ago, as the volume of our business increased, we made the decision to market popular designs as signed prints to keep the price affordable. In a few cases, paintings originally produced as stationery may be available in both cards and unsigned prints.
Q. Are sold-out prints available on the secondary market?
A. We are not active in this market. If you are interested in a particular print, send us your name and we will notify you if your requested print shows up (via a return, etc.).
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FAQ - Custom Mats
Click HERE to see mats & frames
Q. What is a mat and why do I need one?
A. Matting is a border that surrounds artwork within a picture frame. Its purpose is to both secure and enhance your artwork. Our mats are custom designed, color coordinated, and individually cut for your
particular print. Our offset lithographs are matted with acid-free mat
board that has been tested to retain 95% of its brightness for 100
Q. What is a custom mat?
A. Our most popular custom mat is our "circle-in-a-square" double mat. This mat is always (Palm Beach -- like the sand) white on top of a
colored undermat that complements the print. In our On-Line Catalog,
when the description reads "navy mat," what this means is Palm Beach
White on top of a navy blue undermat. The only navy blue that you
actually see is a 1/8" line that makes the circle and the square. Over
75% of our prints use the "circle-in-a-square" double mat.
Q. How do I choose a mat color?
A. Most floral prints have two choices: white on a complementary color (for each print) or white on ivy green. For example, the complementary color for "Emily Dickinson's Autumn Flowers" is wine because the calligraphy in the four corners of the print is wine. Ivy green is the color of the foliage, and thus a popular choice.
Q. The print is a gift, what mat color should I order?
A. (White on) Ivy green is the most popular choice because it is easy to decorate with as an accent color.
Q. Why don't all prints come with the "circle-in-a-square" double mat?
A. Several prints (all Christmas Prints, Children's Prints, "Wallace Stevens: Oh Florida," "Ode to Beauty," "From Wonder Into Wonder," "Thoreau: To Live Deliberately," and "Babel") have their own custom mats because these were designed specifically for the print.
Q. Can I buy a mat without a print?
A. You can order in any possible combinations ~ Email us at firstname.lastname@example.org with your request.
Q. What is the mat used for the custom engraving?
A. The design is a double mat with a surrounding V-groove creating an inset
for the gold or silver plaque. It is different from our famous
"circle-in-a-square" custom mat, which is not suitable for a plaque (trust
Q. How many characters can I get engraved on a custom plaque?
A. Plaque includes lettering up to 20 characters (including punctuation and
spaces) on each of two lines.
Q. How long does a custom engraved plaque take? Are there extra shipping
A. We send the plaque out for engraving; please allow 2 weeks for final
delivery. A plaque is a service item, so that the cost does not add to your
purchase amount when calculating shipping charges.
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FAQ - Frames - You can VIEW PICTURES of our frame selections